Customer Service Specialist

Customer Service Specialist

NinjaHoldings is looking to add exceptionally talented, bright, and driven Customer Service Specialists to our team. This position is responsible for guiding an applicant through the loan approval process on various products and supporting the day-to-day operations of a customer's loan life cycle. The Customer Service Specialist must demonstrate strong customer service acumen, the ability to multi-task on the phone and computer at the same time and be able to support applicants of new and existing lines of credit. Your attention to detail and ability to multi-task are critical to succeed in this role.

As a Customer Service Specialist, your primary responsibility is :

• Take care of our customers and / or our prospective customers by handling their inquiries of all types.
• Handle and initiate inbound and outbound support requests through a variety of different channels whether it's via phone calls, e-mails, or chat.
• Keep customer records meticulously updated with accurate information for every action and interaction taken on a customer loan.
• Ensure you are moving applications to a final state and support all of them throughout their application journey.
• Call on pending loan applications to help convert into customers and assist where they might need assistance.
• Review and evaluate client's financial documents and research financial history.
• Uphold and adhere to strict compliance policies, procedures, and regulatory guidelines and achieve company standards for quality and responsiveness, as well as local, state, and federal laws and regulation.

Requirements :

Additional Pluses, but not requirements :

Benefits :

IMPORTANT NOTICE : Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@breezy-mail.com) or an official NinjaHoldings brand email : @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Compliant Center (IC3) at https : / / www.ic3.gov. For questions or to confirm the authenticity of a communication, please email hr@ninjaholdings.com.