Customer Support Representative

A company is looking for a CPC Processor Customer Support.

Key Responsibilities

Process medical record requests and provide status updates to patients, insurance companies, and attorneys

Document inquiries and resolutions in software systems and maintain productivity and quality assurance standards

Maintain confidentiality and professionalism while adhering to company policies and procedures

Required Qualifications

High school diploma or equivalent from an accredited institution

Experience with multi-line phone systems and proficiency in Microsoft Office

One year of experience in data entry, medical records, healthcare, or insurance claims processing is beneficial

Ability to pass annual HIPAA examination and a 90-day ROI Certification course

Must provide a high-speed internet connection for remote work