Contact Center Customer Service Representative
Mister SparkyLowell, AR, USjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionStrong verbal and written communication skills Basic computer skills and ability to learn new software (training provided) Excellent attention to detail and time management Friendly, dependable, and team-oriented attitude Reliable attendance and punctuality Ability to work nights, weekends, and holidays as required Must pass a background check and drug screening Previous experience in customer service, dispatch, or call center roles Familiarity with dispatch or scheduling software (e.g., ServiceTitan or similar) Experience working in a fast-paced, high-call-volume environment Office-based position with regular phone and computer use Fast-paced environment, especially during busy seasons or high-demand periods Requires the ability to stay organized and multitask throughout the day Hourly pay plus performance bonuses or incentive pay Health, dental, and vision insurance (for full-time employees) Paid time off and paid holidays 401(k) or retirement plan Opportunities for growth and advancement Join a supportive and reliable team that values great customer service Work in a stable company where your contributions are appreciated Competitive pay, strong benefits, and room to grow Make a real impact every day by helping customers and supporting the operations team
Customer Service Representative (CSR) Opportunity
We're hiring a Customer Service Representative (CSR) to join our Customer Care Department in Lowell, AR. This full-time, in-office role plays a vital part in supporting daily operations in a fast-paced contact center environment. You'll interact with customers, technicians, dispatchers, and managers to schedule appointments, resolve concerns, and ensure daily scheduling runs smoothly. If you're detail-oriented, organized, and enjoy helping peoplethis is a great opportunity for you.
Key Responsibilities
- Answer incoming calls and assist customers with scheduling, rescheduling, and general inquiries
- Ensure all daily appointments are properly scheduled and confirmed
- Communicate clearly with service technicians, dispatchers, operations managers, and fellow CSRs
- Resolve customer concerns professionally and escalate issues when necessary
- Accurately enter and update information in dispatching / scheduling software
- Manage multiple tasks and stay organized in a busy, fast-paced environment
Must-Haves
Nice-to-Haves
Working Conditions
Compensation & Benefits
Why Join Us
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Contact Center Representative • Lowell, AR, US
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