Sales Development Representative

Front Inbound And Outbound Sales Development Representative (SDR)

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

As a hybrid Inbound and Outbound Sales Development Representative (SDR), you will be responsible for generating new business pipeline by both qualifying inbound leads and proactively prospecting new accounts. This role is for ambitious individuals who can manage a high-velocity, top-of-funnel sales process while also being strategic in their approach to target accounts. You will partner with the sales team to uncover new opportunities and help prospects understand the value of Front. This position requires a competitive spirit, a high sense of urgency, and a passion for sales.

What will you be doing?

• Deliver a best-in-class customer experience for prospects and potential customers of Front.
• Quickly identify, qualify, and follow up on inbound leads, such as demo requests and trial sign-ups, via phone, email, and InMail.
• Engage in high-velocity outbound activities, including phone calls, emails, and LinkedIn outreach, with strategic and personalized messaging to prospects within a targeted book of business.
• Become a product expert on the entire Front platform, its value proposition, and the competitive landscape.
• Leverage excellent communication and business acumen to build relationships with leads and prospects.
• Qualify potential customers to generate new business opportunities and set appointments for Account Executives.
• Maintain and update accurate records of all interactions and findings in the CRM.
• Partner with marketing, sales, and operations to optimize deal flow and improve lead quality.

What skills and experience do you need?

This is a hybrid role, expected to be in our Chicago office on Tuesdays and Thursdays.

What we offer

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice.