Client Advisor (Automotive Sales Experience Needed)

Client Advisor (Automotive Sales Experience Needed)

The Service Client Advisor position has a pay scale consisting of base hourly compensation and potential commission based on closed hours. Wages include Base Hourly Compensation of between $16.50 and $16.50 per hour. The position may also pay commission compensation based on the value or amount of closed hours, from $0.00 (if no hours are made) with no explicit upper limit other than sales performance.

Position Purpose

The Client Advisor is responsible for sales of new and pre-owned vehicles to customers within the assigned dealership.

Essential Duties And Responsibilities

• Meet and greet guests promptly, in a friendly and professional manner.
• Know, understand, and adhere to federal, state, and local laws governing retail auto sales.
• Maintain product knowledge through dealer training and self-study.
• Strive to meet sales goals by engaging potential customers as they enter the showroom; contact previous customers and seek referrals; respond to emails, phone calls, and faxes; develop outside networking relationships.
• Identify customer automotive needs and answer questions about vehicles of interest.
• Set up and conduct demonstrations as requested, ensuring safe driving and proper use of the demo vehicle.
• Prepare a sales proposal for the vehicles requested by the customer.
• Finalize the sale with the customer and ensure the vehicle is ready for pickup at the appointed time.
• Follow up to determine customer satisfaction and reinforce the sales experience.
• Utilize the dealership's CRM follow-up system to maintain ongoing communication, encourage repeat business, and earn referrals.
• Maintain a professional dress code and work discipline as required by Shelly Automotive Group and / or the specific dealership.
• Arrive on time and maintain an orderly work area; log all floor and telephone interactions into the CRM.
• Ensure all paperwork is accurate and complete; follow through to ensure stipulations and requirements are met for timely deal approval and funding.
• Conduct thorough test-drives on planned routes, obtaining a valid driver's license and verifying guest information before demonstrations.
• Inspect vehicles to ensure they are properly detailed, all functions operate correctly, and are ready for delivery.
• Introduce customers to Service and Parts Department and a Service Advisor when possible.
• Safeguard customer and dealer information per policy; comply with all safety rules and PPE requirements as applicable.
• Maintain proper display and return demo vehicles to their proper places.
• Adhere to work schedules and be prepared at the workstation as scheduled.
• Other related duties as assigned.

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New postings and related job opportunities may be available in the Irvine area. This description reflects the responsibilities and requirements of the role and does not constitute a contract of employment.

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