Associate Technical Services Engineer

Overview

Associate Technical Services Engineer role at SoftPro

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE : FNF), SoftPro's technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions.

SoftPro offers comprehensive health benefit offerings (medical, dental, vision, disability, etc.), 401k and Employee Stock Purchase Plans with company matching, as well as generous paid vacation time and paid parental leave. Some positions are eligible to be 100% remote, with a hybrid option for employees near our Raleigh, NC Headquarters.

SoftPro has received national recognition for our excellent customer service and products, including being named a 2025 Best Places to Work by the Triangle Business Journal. This recognition has been awarded 13 times since 2012.

What we are looking for

SoftPro is seeking an Associate Technical Services Engineer to join our Technical Services Team. This position can be remote or hybrid in the Raleigh, NC office. The ideal candidate will have a great attitude and be comfortable working in a dynamic and fast-paced team environment. The hours for this salaried position are generally Monday – Friday 8 AM – 5 PM local time, with occasional late nights and weekends.

About SoftPro FNF Technical Services

Mission Statement

"We deliver secure, reliable, and innovative IT solutions that power the core applications and infrastructure of our organization. By ensuring stability, scalability, and exceptional user support, we enable 15,000 employees to serve customers with confidence. Through collaboration, continuous improvement, and a passion for excellence, we safeguard the systems that drive real estate transactions and fuel our company's success."

Responsibilities

• Coordinate with various team members to set up, manage, support, and deploy a wide range of application components.
• Provide outstanding systems support utilizing technical and personal skills.
• Manage escalation requests from inception to closure.
• Perform capacity reviews of our Select platforms.
• Leverage scripting and automation to reduce downtime and manage day-to-day tasks.
• Perform product upgrades of our key Select platforms.
• Participate in the development and monitoring of operational systems including infrastructure and applications.
• Aid in the support, evolution, and direction for applications and systems.
• Assist in triaging major production incidents.
• Develop and write T-SQL and SPLUNK statements to troubleshoot issues.
• Deliver timely, high-quality support by managing and resolving user requests through the ServiceNow ticketing system.
• Consistently provide high levels of customer service to all customers.
• Document all customer incidents, resolution steps, and gather feedback in incident management software (ServiceNow).
• Plan and implement changes according to Change Management Protocol in ServiceNow.
• Handle several concurrent priorities and manage time effectively.
• Use tools such as 24x7, AppInsights, Azure Portal, and SPLUNK.
• Escalate software issues (configuration, performance, bugs) to cross-functional teams.
• Maintain knowledge of current and emerging computing technologies.
• Create and update precise documentation for team processes.
• Maintain high attention to detail and time-management skills.
• Participate in a scheduled 24x7 on-call rotation.

Qualifications

Required Skills

Desired Skills

Join us and live our Core Values

Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Job details

Referral data and other postings follow below are omitted for clarity.

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