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Customer Service Manager
VirtualVocationsSioux Falls, South Dakota, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Service Manager to lead and enhance customer support operations.
Key Responsibilities
Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction
Develop and implement service procedures, policies, and standards
Monitor and analyze service metrics to drive process improvement and operational efficiency
Required Qualifications
10+ years of experience in customer service, with at least 5 years in a management role
Strong leadership and team development skills
Data-driven with the ability to interpret reports and apply findings to drive results
Demonstrated ability to manage change and implement process improvements
Experience in benefits administration and familiarity with CRM and ticketing systems preferred
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Customer Service Manager • Sioux Falls, South Dakota, United States
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