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Customer Service Coordinator
Customer Service CoordinatorHome Appliance • Brunswick, OH, US
Customer Service Coordinator

Customer Service Coordinator

Home Appliance • Brunswick, OH, US
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Job Description

Job Description

Benefits :

  • Great Working Environment
  • Growth and Career Advancement Opportunities
  • Flexible Scheduling
  • 401(k)
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

Job Summary

We are seeking a Customer Service Coordinator to join our team at Home Appliance. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis.

This position requires travel to our local branches for team meetings, training, and other responsibilities. Please only apply if you can commit to regular travel to one of our locations in Northeast Ohio.

Responsibilities

  • Receive a high volume of inbound calls and emails
  • Identify the reason for the customers call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge

    • Qualifications

  • High school diploma / GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

    • Why us :

  • We were voted BEST OF THE BEST for 17 years straight by Medina Gazette readers for the Best Place to purchase appliances
  • We want only the best and will invest in your growth
  • We are the only Northeast Ohio company that offers the entire customer experience, including sales, service, installation, delivery and parts
  • Growing organization provides multiple opportunities for advancement
  • We reward positive results and outstanding customer service practices
  • We are happy. We love what we do. We work hard and play hard.
  • We are constantly evolving to ensure the big and small details of what we do aren't missed.
  • Every process should be about getting customers and keeping them for life

    • This is a remote position.

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    Customer Service Coordinator • Brunswick, OH, US

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