Position Summary
The Events General Manager spearheads the Events Department entirely from building an efficient and exceptional team to leading operations meetings to overseeing live events on the floor with staff and clients. With collaboration from hotel management and directors, the Events General Manager runs their department independently; aligning event budgets with necessary staffing and liaising with clients, performing daily event space walk-throughs to ensure everything from the floor to the ceiling is photo ready, overseeing every facet of events related operations. This a multi-layered, intensive role for a go-getter who strives to take ownership over producing high-quality excellence. As the steward of a $11M+ revenue stream, you'll build a high-performing team while creating the backdrop for life's most meaningful moments—from intimate gatherings to milestone celebrations that become part of our guests' personal histories. This role requires a passion for event management, staff mentoring and unparalleled attention to detail.
Key Responsibilities
From the moment an event is added to the Wythe calendar, the EGM is responsible for coordinating all operational aspects from staffing to floor plans to menu details. It is their responsibility to ensure there is a seamless cohesion between all departments, formatting information accumulated over months into an easily digestible service plan for staff executing day of. Once an event begins at the Hotel, the Events General Manager is the primary person in charge. They must be ready to rally whatever resources are needed from inside or outside the hotel to make the event successful, and they must be able to give direction to all other parties, from Events Supervisors to Chefs, and staff.
Strategic Leadership & Team Development
- Screen, interview and train all events staff according to Wythe event standards and protocol.
- Mentor, discipline and coach team throughout events, providing support and guidance across multi-event days in all spaces to include uniform checks and menu knowledge.
- Ensure Event Supervisors have the tools to independently manage events and take agency of client relations, staff management and event execution to include triple-checking BEOs before final print for service, cross-checking menus with kitchen and confirming all timelines with the operations team and client point of contact.
- Ensure feedback and reconciliation information for all events is recorded by Event Supervisors to include staff and kitchen performance along with client and guest comments, concerns or notes. Use feedback and logs to better execute upcoming events and continuously improve systems.
- Maintain a floor presence during events at all times. Offer support and guidance to Supervisors and work with hourly staff members to ensure excellent service and professionalism. Build trust and respect with the whole service team.
Guest Experience
Introduce yourself to the key guests at events to ensure a level of trust and communication; showcasing our commitment of going above and beyond for clients.Foster meaningful client relationships and understand the emotional significance of each celebration. For many clients, this is the most important day of their lives, the Events General Manager needs to consistently match that energy.Operational Excellence
This position directly oversees and schedules a full Events team composed of Servers, Bartenders, Server Assistant, AV techs, Event Supervisors, Event Porters in addition to compiling a final account of operations with the input of nearly every department from sales to culinary to hotel to F&B to engineering.
Partner with culinary, operations and sales teams to cross-check event details on a daily, weekly and monthly basis to include ensuring event menus are confirmed with kitchen, porters are scheduled within a timeframe to turn around rooms (i.e. night before for early morning corporate events), AV is properly scheduled and connected with clients, continuously fine-tuning details until guests arrive.Balance financial targets with optimized staffing models building schedules in a timely manner to meet event specifications and needs.Maintain an inventory of serviceware and oversee all purchasing of new service items.Oversee Event Porter(s). Direct and organize them and their duties in an efficient manner. Ensuring they are working thoughtfully and protecting the Events spaces, furniture and other Hotel assets at all times.Communicate with the Facilities Manager to ensure any necessary maintenance or building projects which affect events are completed in a timely manner. Be responsible for the events facilities, equipment, furniture and service ware. Conduct regular walkthroughs and inventories. Arrange repairs with the Events Porter team.Ensure spaces are set for success to include floor plan arrangements, cleanliness with the ability to pivot as needed for client vision.Manage the training of F&B Toast input and partner with finance to edit and correct invoices as needed.Process weekly payroll to include sick-pay, tips and hours worked maintaining a close-eye on overtime and spread of hours. Working closely with the Director of Finance to streamline payroll and all other Events expenses on a weekly basis.Qualifications
4+ years events management experience in luxury hospitalityPrevious restaurant management experience highly regardedProven track record in team leadership and developmentMeticulous attention to detailEnthusiasm to be on the floor, this is not a desk jobAbility to balance necessary administrative tasks with managing active eventsExperience managing high-value client relationships and high-volume eventsStrong financial acumen and business insightHands on approach with empathetic leadership styleCalm presence under pressure and creative problem-solving skillsWhat We Offer
Compensation Details
Salary ($95,000.00 - $115,000.00)
Comprehensive health benefitsPaid Time OffOngoing professional developmentHotel room, Restaurant and Bar discountsAccess to our network of cultural partnersThe chance to shape how discreet luxury is defined in BrooklynTo Apply : Send your resume and a note about why Wythe's vision resonates with you. We're less interested in generic cover letters than in understanding what draws you to this particular opportunity at this particular moment.
Why This Role Matters
You'll create the backdrop for life's most meaningful celebrations, from intimate gatherings to milestone events that become part of our guests' personal histories. Your leadership will shape not only exceptional experiences for guests but also fulfilling careers for your team members.
About Wythe Hotel
Housed in a meticulously restored 1901 factory building steps from the Williamsburg waterfront, the Wythe Hotel stands as a testament to Brooklyn's industrial heritage and contemporary sophistication. Our Michelin-recognized hotel supported by Le Crocodile, Bar Blondeau, and a celebrated events program, demands exceptional standards that honor both our historic character and evolving luxury positioning. As we lead Brooklyn's hospitality evolution, we remain committed to sustainable practices while delivering discreet, authentic experiences that resonate with our discerning guests.
The Wythe Hotel is an equal opportunity employer committed to building a team that reflects the dynamism of Brooklyn itself. Committed to creating an inclusive workplace that promotes and values diversity, we encourage applications from individuals of all backgrounds, abilities, and perspectives.