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Full-Time Office Associate

Full-Time Office Associate

Levin Furniture & MattressPittsburgh, PA, US
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Job Description

Job Description

We are growing and Ashley Homestore is hiring Full-Time Office Associates in South Hills Village!

We’re a family-owned company with a history of caring for our employees, customers, and community!

Nationally Known, Locally Owned - Join the Ashley Homestore Family!

Hiring Immediately! $15.25 / hr.

Ashley Homestore's Compensation and Benefits Program Offers :

  • Increased Pay Rates - Earn more at Ashley Homestore
  • Paid Training - A Blended Training Approach
  • Growth Opportunities – Ashley Homestore loves to promote from within
  • Great Benefits – Medical, Dental, Vision, Life & Disability Insurance, 401K, and PTO
  • Generous Employee Discount
  • Friendly, Supportive Work Environment
  • Beautiful Showroom with Top Brands & Trends

Office Associate Job Description / Duties :

  • Accurately enters information regarding sales transactions and order information into Storis system.
  • Verifies all information related to orders is accurate; identifies and corrects discrepancies.
  • Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
  • Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints / questions.
  • Answers, investigates and / or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
  • Consistently meets or exceeds performance standards for service quality, accuracy and volume.
  • Completes and processes credit applications, payments and financing paperwork.
  • Verifies all paperwork for order processing is accurate.
  • Communicates with internal and external personnel in a professional and timely manner.
  • Maintains accurate files and processes in order to maximize productivity.
  • Performs clerical support for store staff as needed.
  • Other duties as assigned.

    • Required Skills and Abilities :

  • Excellent verbal and written communication, and listening skills.
  • Basic reading and comprehension skills.
  • Basic numerical reasoning skills.
  • Ability to complete paperwork in an accurate, neat and efficient manner.
  • Demonstrated knowledge of software, including Microsoft Office.
  • Excellent organizational skills.
  • Outstanding customer service skills.
  • Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

    • Education and Experience :

  • High school diploma or equivalent combination of education and experience.
  • Previous clerical experience preferred

    • Physical Demands :

  • Ability to sit, stand, bend, stoop, and reach regularly.
  • Ability to remain in a stationary position for an extended period.
  • Ability to communicate effectively with customers and co-workers.
  • Ability to operate relevant equipment and observe details to complete assigned responsibilities.
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    Office Associate • Pittsburgh, PA, US

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