Job Description
Job Description
Job Title
Program Assistant
Department : NC Pre-K
Reports To :
Director of Children & Family Services
Direct Reports : N / A
O.T. Status : Non- Exempt
Date : 09 / 2025
P osition Summary
Under the Director of Children & Family Services supervision, the Program Assistant will assist with program operation. Program support will include data processing, data entry, and report generation. This position is also responsible for Pre-K application intake, providing family and customer support at SSFC's front office.
KEY RESPONSIBILITIES
Application Support and Customer Service
- Assists all families with the intake and application process for all subsidized childcare programs via :
Phone communication
In-person supportProcess Pre-K applications :Input applications submitted in person and online
Return calls to parents inquiring about Pre-K or Subsidies ProgramsNC Pre-K Program Support
Support Director of Children & Family Services with :NC Pre-K enrollment process
Editing and distribution of applicationsEligibility criteria verificationPlacement procedures implementationVacancy request responsesParent communicationDiaper Bank Operations
Assist with managing inventory & distribution protocolsMaintain recordsEnsure regulatory complianceAdditional Duties
Attend required meetings and trainingFollow all SSFC policies and proceduresPerform other duties as assigned by supervisorAttend training related to :Quality preschool education
Customer serviceNC Pre-K requirementsQualifications
Required :
High School Diploma or equivalentPreferred :
Associate degree in early childhood education / development or related fieldSpanish language fluency (speaking, reading, writing)Two years office / administrative experience with comparable dutiesValid North Carolina driver's licenseOne year customer service experienceCORE COMPETENCIES
Technical Skills :Office computer packages proficiency (spreadsheet, word processing, databases)Ability to analyze monitoring report informationPlanning and coordination capabilitiesProfessional Attributes :Work effectively under minimal supervisionManage multiple tasks under varying deadlinesCommunicate effectively with stakeholdersPresent information in appropriate written formatsKnowledge Requirements
Microsoft, Excel, PowerPoint, OutlookExperience working with Spanish-speaking community members (preferred)PHYSICAL REQUIREMENTS
Basic operational skills (fingering, grasping, talking, hearing)Extensive use of hands and armsAbility to sit, stoop, kneel, crouch, or crawlSedentary work capacity (up to 10 pounds force occasionally)Visual acuity for computer operationOffice mobility for computer accessDIRECT REPORTS : N / A
Job Type : Part-Time (24 hours per week)Salary : $18.50 - $20.56 per hourLocation : Winston-Salem, NC 27106 (reliable commute required)Benefits
This is a part-time position and, according to the SSFC Employee Manual, only qualifies for the following benefits :
SEP IRA Retirement Plan : Eligible after three months of employment.Holidays : Entitled to a pro-rated number of paid holidays.Bereavement Leave : Eligible for paid bereavement leave.Child and Family Involvement Leave : Eligible for pro-rated paid leave for child and family involvement activities.Benefits : will be pro-rated based on the number of hours worked and / or scheduled per week.This role is essential in supporting early childhood education services for families, requiring dedication, communication skills, and professional excellence.
The above statements describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. All employees may have other duties assigned at any time.
I have read and understand the Program Assistant Part-time job description as described :