Event Manager | Full-Time | Miami Beach Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Event Manager at the Miami Beach Convention Center (MBCC) and its Campus is the nucleus of every event responsible for planning, coordinating, and executing all aspects of event delivery. As the primary liaison between clients, internal MBCC teams, contract partners, Greater Miami Convention & Visitors Bureau (GMCVB), and other key internal / external stakeholders, the Event Manager ensures every detail is executed with precision, professionalism, efficiency and outstanding guest service.

Rooted in a hospitality-first philosophy, this role champions the MBCC's commitment to excellence in customer service and venue management ensuring exceptional events and memorable experiences for all guests. Responsibilities include adherence to the event planning guide, event license agreement, and managing the full event lifecyclefrom pre-event planning through post-event analysis. The role drives key initiatives in sustainability, revenue growth, and continuous improvement, while exemplifying hospitality-based service standards and maintaining a visible, responsive presence throughout each event.

This role pays an annual salary of $68,000-$75,000.

Benefits for Full-Time roles : Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 10, 2025.

About the Venue

The award-winning Miami Beach Convention Center (MBCC) welcomes meeting and event planners, exhibitors and attendees to Miami Beach and Miami. Reimagined following a $640-million-dollar renovation, the MBCC provides a world-class, state-of-the-art event venue for exceptional conferences, conventions, tradeshows, and meetings.

A LEED Silver certified green building, the venue includes a magnificent Grand Ballroom, 500,000 square feet of flexible exhibition halls, 4 junior ballrooms, outdoor terraces & parks, and 84 breakout rooms. The MBCC's immediate proximity to lively South Beach, Lincoln Road, Ocean Drive, and many other Miami Beach cultural arts attractions make it an ideal venue for your next event.

Responsibilities

Client Engagement & Event Planning

• Serve as the primary point of contact for assigned MBCC and MBCC Campus events.
• Coordinate and conduct pre-planning site visits with clients and key stakeholders
• Facilitate pre-conference (pre-con) meetings and post-event debriefs to communicate event objectives, logistics, and feedback.
• Lead clients in interpreting and complying with Event License Agreements (ELA), venue policies, Event Planning Guide (EPG), and event best practices.
• Provide exceptional service to current and future clients by understanding needs, anticipating challenges, and proactively resolving issues.
• Support MBCC and GMCVB sales teams with site inspections and ensure a seamless transition / turnover from sales to event manager in order to maintain continuity and client confidence.
• Proactively identify upsell opportunities (e.g. F&B, AV, IT / tech, Digital, Event Branding, Equipment & Services) to elevate the event experience and generate additional revenue, while remaining mindful of client cost efficiencies.
• Collaborate with exclusive Food & Beverage provider and review BEO summary to ensure logistical operational needs are aligned.
• Maintain a visible presence throughout all event phases to ensure high-touch service and timely issue resolution.
• Oversee the full client experience lifecyclefrom sales turnover through post-event wrap-up and return to sales.
• Apply hospitality-driven planning principles and service standards to ensure seamless execution and elevated client experiences.

Event Operations & Execution

Technology & Data Management

Financial Oversight

Guest Experience & Service Excellence

Leadership & Team Coordination

Additional Duties

Qualifications

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty with excellence. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE :