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Phone and Chat Specialist

Phone and Chat Specialist

Five Star Call CentersCedar Rapids, IA, US
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Job Description

Job Description

Help our essential workers get to the frontlines! We are looking for phone and credential specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses’ credentials after they’ve selected the healthcare facility they would like to work with. You’ll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts.  Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.

Qualifications

  • 1 year of customer service or customer support experience
  • 1 year of previous call center or office background experience required
  • Technical savvy
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • A background check applicable with state and federal laws is required

Responsibilities

  • Manage large amounts of inbound or outbound calls in a timely manner
  • Manage multiple chat channels at one time
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and / or alternatives
  • Access company and client resources provided to accurately handle the call
  • Perform Data Entry and Customer Service skills
  • Be able to navigate on-line efficiently
  • Work requests / records received for those requesting to sign up for a shift
  • Identify customers' needs, research to see if request has credentials needed
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

    • Pay & Benefits

  • Starting pay - $14 / hour, plus shift differential(extra $1 / hr nights & wkds) and possible increase after 90 days pending attendance and performance
  • Work hours - Shifts between 7 : 00am-7 : 00pm (CST) Work Days - Mon-Fri and rotating weekends
  • Paid Training - 3 weeks in length from 8 : 00am-5 : 00pm Mon-Fri (CST)
  • Status -Full Time 40 hours

    • Equipment Provided Option - Equipment will be shipped to you for full time permanent employees.

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

    • The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.  Click here to read the full description.

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    Phone Specialist • Cedar Rapids, IA, US

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