Office Services Coordinator, Grade 16

Office Services Coordinator

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services (HHS), part of the County, is responsible for the delivery of the County's public health and human services that meet the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

Public Health Services / Sexual Health & Wellness Program is currently recruiting for an efficient, friendly, knowledgeable Office Services Coordinator with excellent communication and collaboration skills to work in the STI / HIV Prevention Clinic in the Germantown UpCounty Regional Services Center. The right candidate will have experience working in a clinical setting that manages appointments and scheduling for patients seeking services. The duties encompass a range of responsibilities, including office support and management, patient and provider scheduling, financial and administrative tasks, and reporting.

What You'll Be Doing

Responsibilities for the Office Services Coordinator position within the STI clinic at the Germantown location include the following :

• Support the office workflow and engage with clients via answering the Germantown STI line.
• Scheduling, confirming, and rescheduling patient appointments.
• Facilitates patient intake process, including patient fee assessment and collection.
• This position serves as the primary staff contact for resident inquiries regarding the clinic operations.
• The Office Service Coordinator works directly with the Program Manager for optimal clinic workflow.
• Provides administrative support and office management tasks for a busy program.
• Manages all supply ordering, interfaces with facilities, and IT vendor
• Maintains clinic records and fiscal reports as required by County and State regulations.
• Upon request, this position will provide support to the Dennis Avenue Clinic when necessary.
• Must demonstrate a sensitivity to the needs and concerns of marginalized communities.

This position will be meeting and greeting individuals who come to the clinic for services. The individual needs to be self-motivated, organized, and possess strong communication skills with a keen attention to detail.

The individual selected for this position will also provide backup services to the Dennis Avenue Clinic during the absence of the designated Aide.

Additionally, the individual selected for this position must be able to maintain confidentiality regarding all patient and staff interactions, including face-to-face encounters and all record-keeping documents.

This position requires working with a multilingual community. The successful candidate will be required to pass an Advanced proficiency Spanish / English language examination assessing the following skills : oral communication, reading comprehension, interpreting, and translating text from the Spanish language to the English language and vice versa.

Minimum Qualifications

Experience : Four (4) years of progressively responsible office support experience.

Education : Graduation from high school or High School Certificate of completion recognized by the State of Maryland.

Equivalency : An equivalent combination of education and work experience may be substituted.

Preferred Criteria, Interview Preferences

The application of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas. Candidates will be required to answer relevant questions.

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas for interviews :