Automotive Business Development Associate (BDC)

Job Description

Job Description

Summary

This position requires the learning and memorization of professionally persuasive skills and techniques designed to help the BDC representative develop rapport and build value with clients who are in various stages of the car buying process. It also encourages them to make an appointment to visit our showroom and meet with our Zeigler Client Advisors. This position interacts daily with Client Advisors and dealership support staff, as well as sales and service customers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties and responsibilities listed below are not exhaustive and may change from time to time to meet the needs of the business.

Essential Duties

• Handle customer contacts, follow-up, new business development and existing customer retention.
• Receiving and promptly responding to inbound sales calls and internet inquiries.
• Identify client needs and schedule appointments for the sales and / or service department.
• Placing outbound phone calls and emails to potential and existing clientele.
• Ensuring client concerns are addressed prior to the appointment date such as vehicle pricing, product availability, vehicle equipment questions, appointment process / duration, etc.
• Contacting clients prior to their appointment date to confirm their appointment(s).
• Data mining and prospecting for sales and service opportunities.
• Execute follow-up calls and gauge customer satisfaction.
• Attend and participate in department meetings.

Skills & Abilities

Physical Demands   & Work Environment

Education and / or Experience

Certificates, Licenses, Registrations

Compensation & Benefits

Full-time equates to 40 hours per week.