Customer Support Manager

Job Description

Job Description

Company Description

About Us

At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk — and we’re looking for someone who shares that belief.

Job Description

Job Description

We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support strategies, and ensure a high standard of service delivery across all channels. This is a leadership role requiring excellent communication, analytical skills, and a passion for customer satisfaction.

Responsibilities

Lead, coach, and manage the customer support team

Develop and implement efficient support procedures and service standards

Monitor performance metrics and provide actionable insights

Resolve complex customer issues and escalate when necessary

Collaborate with other departments to improve customer experience

Recruit, train, and onboard new support staff

Maintain accurate records of customer interactions and performance reports

Conduct regular team meetings and provide continuous feedback

Qualifications

Qualifications

Proven experience as a Customer Support Manager or similar role

Excellent leadership and interpersonal skills

Strong problem-solving and decision-making abilities

Familiarity with support software and CRM systems

Ability to analyze performance data and identify areas for improvement

Bachelor’s degree in Business Administration, Communications, or related field preferred

Outstanding verbal and written communication skills

Ability to manage multiple priorities in a fast-paced environment

Additional Information

Benefits

Competitive salary : $63,000 - $69,000 per year

Health, dental, and vision insurance

Paid time off and holidays

Professional development and growth opportunities

Supportive and collaborative work environment

Retirement plan options

Flexible working hours