Key Account Manager

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas : global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence.

thyssenkrupp Supply Chain Services strives to be the preferred supplier of value-added product management and industrial services for the manufacturing industry in North America, differentiating itself from competitors through superior reliability and quality of service, performance excellence, continuous improvement, and emphasis on creation of value. Successful partnerships with the automotive industry, its Tier I, Tier II, and Tier III suppliers, and other original equipment manufacturers (OEM) and assemblers are the foundation of successful growth as a service provider of choice. Major market segments also include consumer goods, white goods, beverage and pharmaceutical industries. Services include supply chain management, logistics management, testing and inspection services, and packaging and kitting.

Your responsibilities

Job Summary

The Key Account Manager - New Business Growth is the primary customer-facing commercial representative for thyssenkrupp Supply Chain Services (SCS), responsible for driving strategic customer engagement, business development, profitable growth, and key account retention. This role not only represents the SCS business unit but also embodies the global thyssenkrupp brand, fostering strong relationships and positioning the company as a trusted logistics and supply chain partner.

Success in this role is measured by customer satisfaction, profitable growth, and the ability to identify and secure new business opportunities. The Key Account Manager serves as the Voice of the Customer, ensuring solutions align with evolving market demands and operational excellence.

Job Description

Job Description

Customer Relationship & Strategy Development

• Serve as the primary relationship manager for key customer accounts, ensuring proactive engagement at all levels.
• Develop and execute customer-centric strategies that drive mutual profitability and long-term partnerships.
• Lead strategic discussions with key decision-makers through a consultative approach , aligning solutions with operational needs and supply chain efficiencies.
• Conduct and / or participate in Quarterly Business Reviews (QBRs) and other customer meetings to assess performance and uncover new opportunities.
• Identify market trends, competitive intelligence, and emerging technology solutions to support customer needs and differentiate thyssenkrupp SCS.

New Business Growth & Commercial Strategy

Customer Engagement & Competitive Intelligence

Qualifications & Experience

Education & Experience

Skills & Competencies

Travel

Job Compensation

Compensation : $110k - $115k based on experience

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

Benefits may vary based on job, country, union role, and / or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals / entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated / group companies. These individuals / entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited / withdrawn therefrom in response to such fake offers.

TK does not :

4.Send checks to job seekers; or

5.Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE :

3.Anyone making an employment offer in return for money is not authorized by TK; and

4.TK reserves the right to take legal action, including criminal action, against such individuals / entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https : / / jobs.thyssenkrupp.com / en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.

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