Desktop Support
Location : 261 Maddison Ave, Manhattan, NY
Onsite 5 days a week
Contract role
Must Have :
Minimum 5 years of hands-on technology experience in Help Desk and / or Desktop Support role
Administration & Implementation
Maintaining a standard computer image on laptops, desktops and peripheral devices, which may include smartphones, tablets and other mobile devices.
- Receiving, hardware, software, license tracking, and end-of-life disposition.
- Requires frequent contact with the end-user community.
- Administers asset management, including hardware / software inventory and maintaining licensing compliance.
- Adheres to the Change Management process for all systems and services.
- Performs software distribution tasks to test and push-down updates, patches, and new software installations as required.
- Performs project management for move / add / change projects as needed.
General Support :
Supports the general computing environment by managing, maintaining, and repairing end-user technology.
- Performs 2nd level technical support to local and remote end-users including troubleshooting, break-fix, and education.
- Manages incidents and correlates into problem resolution as necessary.
- Fulfills service requests as needed to assist 1st-level support when a technical problem is too complex or beyond scope.
- Perform desk side support services, image, install, and deliver laptops and desktops to the end-user community world-
wide, perform hardware and software upgrades, and network printer installation and configuration.
Facility & Business Unit Support :
Provides technology support to the local business units with regard to operations, which includes but is not limited to the following :
- Break fix of Hardware (Scanners, PC's, Printers, hand-held,etc)
- Installation of software (Kofax, Adobe, Office 365, etc. )
- Preventative Maintenance on PC Equipment.
- Manage / Monitor the Physical Security System software
- Access Control Management (ID Badge, Credentials)
- Video Doorbell and Registration iPad Systems - Administration & Support
Data Center Support
Provides support as a backup to the Systems Engineers and Network Engineers under the direction of the Systems Engineering Manager or Network Engineering Manager respectively, as required for Data Center Operations, Implementation, and / or Troubleshooting.
This may include, but will not be limited to the following :
- Escorting service personnel onsite and overseeing work
- Providing hand’s-on assistance for troubleshooting
- Assisting with the installation of new equipment
- Reviewing trouble logs, etc.
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