Associate Billing Specialist

VirtualVocations
Olympia Heights, Florida, United States
Full-time

A company is looking for an Associate Billing Specialist to assist with billing and subscription inquiries.Key ResponsibilitiesManage and process billing tickets, addressing customer inquiries and escalating complex issuesCollaborate with cross-departmental teams to resolve subscription-related issues and improve customer experienceHandle sensitive billing situations, including credits, refunds, and compensation requestsRequired QualificationsPrevious experience in billing support, subscription management, or customer serviceAbility to make high-stakes decisions with accountabilityExperience in analyzing trends to improve processesFamiliarity with billing systems and support articlesWillingness to work weekends if necessary

7 days ago
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