A communications company in North Carolina is looking for two new HR Assistants to join their growing team.
Responsibilities :
- Assist department in carrying out various human resources programs and procedures for all company employees.
- Review, process, and triage inbound communications through standard mail, email, voicemail, and service requests to appropriate teams within service level agreements within the case management system.
- Monitor queues to ensure continuous and balanced workflows, accounting for team availability and work complexity.
- Record and update the case management system with call / transaction specific information and supporting documentation and ensure documentation captured in the case management system is thorough and accurate.
- Provide excellent customer service in responding to a large volume of incoming calls, cases and communications received from employees and Human Resources partners.
Effectively address customer questions and concerns within the scope of responsibility.
- Provide administrative support for Corporate Human Resources Departments. Prepare reports and correspondence, as directed.
- Manage time effectively to ensure HR Shared Services Center meets required Service Level Agreements and customer satisfaction scores.
- Must be able to read, write, and speak English, and have a general understanding of computers.
- Perform other duties, as assigned.
Qualifications :
- Bachelor's degree preferred (not required)
- 1+ year experience in HR, administration, or another relevant field
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