RCO Senior Business Support Specialist

Overview

Job Summary

We’re looking for an RCO- Senior Business Support Specialist to join our PharmScript team within our Revenue Cycle Operations Facility department.

As an RCO Senior Business Support Specialist, you will support the various departments in Revenue Cycle Operation by handling duties not limited to data entry, reconciliation, mail, etc.

The ideal candidate is a seasoned support specialist who enjoys training, troubleshooting, resolving problems and data entry.

Excellent communication and interpersonal skills are essential.

Responsibilities

• Manage the workflow to ensure tasks are being worked on timely
• Assist the supervisor / manager with departmental training needs.
• Train new hires, provide updates to changes in processes and hold refresher training sessions as needed.
• Perform internal departmental review of miscellaneous charges / credits.
• Coordinate with the financial department to reconcile and resolve any discrepancies as it relates to the month-end application of payments and refunds.
• Assist the team as needed to ensure goals are met.
• Communicate with supervisor / manager of any challenges, successes, or concerns.
• Other duties may be assigned to support the department

Qualifications

• High school degree or GED is required
• 2+ years’ experience in an administrative support or similar role
• Able to work independently, as well as in a diverse team environment
• Reliable, able to work under pressure and meet deadlines

Physical Demands and Work Environment

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job :

• May sit or stand seven (7) to ten (10) hours per day
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
• May be necessary to work extended hours as needed
• May lift and / or move up to 25 pounds
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

Knowledge, Skills, and Abilities

• Able to identify and resolve issues quickly and efficiently
• Excellent communication and organizational skills
• Able to work under pressure and meet deadlines
• Strong analytical, problem solving and strategic thinking skills
• Utilizing such software packages as MS Office and various databases
• Ability to manage and develop diverse teams
• Strong leadership and customer service skills
• Ability to multitask and prioritize
• Moderate to advanced computer skills required

We Offer

PharmScript offers a robust suite of benefits to support employees and their families.

Health and Wellness Benefits

• Medical, Prescription Drug, Dental, and Vision coverage for you and your eligible dependents
• Maternity care program and infertility services
• Tax-favored Health Savings Accounts, Healthcare, and Dependent Care Flexible Spending Accounts
• EAP Assistance Program with 24 / 7 access to free counseling, legal guidance, and financial resources

Paid Time Off and Holidays

15 PTO days annually and 6 paid / floating holidays

Retirement Planning

401(k) retirement planning with company match

Commuter Benefits

Transit / Parking Spending Account

Voluntary Benefits

Employee Life and Accidental Death & Dismemberment, Short / Long-term Disability, Critical Illness, Accident, and Hospital Indemnity plans are available for you and eligible dependents

Other Perks and Benefits

• Legal & Identity Theft Protection Programs
• Employee Discounts : Instant savings on hundreds of products and services
• Pet Insurance
• Employee Support Program to eligible employees in times of urgent need

Pay Transparency

To reinforce our commitment to fair and equal pay transparency, PharmScript’s compensation is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge, education, skills, and office / market location.