VP, HR Operations, DUHS

About Duke University and Health System

Tracing its origins to 1838, Duke University has evolved into one of the world's leading institutions for education, research and patient care.

Located in Durham, North Carolina, Duke is comprised of two major organizations : Duke University and Duke University Health System.

Duke University Health System is a world-class health care network dedicated to providing outstanding patient care, educating tomorrow's health care leaders, and discovering new and better ways to treat disease through biomedical research.

OVERVIEW

The Vice President, Human Resources Acute Care for Duke University Health System (DUHS) oversees HR operations and service delivery across a network of acute care clinical enterprise and collaborates closely with the health system’s ambulatory platform, School of Medicine and Duke University colleagues.

This position is responsible for developing and implementing strategies, programs, and policies that support the operations to successfully deliver on the enterprise-wide clinical strategic plan.

The primary focus is to ensure HR practices provide value-added strategic consulting solutions, enhance the employee experience and align with the future of work in a rapidly evolving healthcare environment.

Key Responsibilities

Under the direction of the Chief Human Resources Officer & Senior Vice President, DUHS, the successful candidate will :

• Provide strategic thought leadership, focused on improving the employee experience, people processes, and service delivery in pursuit of positioning the organization to be destination employer.
• Partner closely with human resources and operations leadership across the enterprise to assess, develop and implement an optimal strategy and aligned structure;

establish operational standards; and ensure procedures are implemented that drive efficient, scalable, effective and compliant services in support of the broader clinical enterprise strategy.

Serve as a trusted advisor to senior leadership and help to strengthen organizational performance, developing and monitoring human resources measures of success.

This is a highly visible position that requires a proactive, collaborative leader with a process improvement, innovation and coaching mindset.

Engage with DUHS, DU and SOM HR as well as operational leadership to identify organizational gaps and implement programs / processes to meet those needs.

This role will lead the delivery of best-in-class, strategic solutions to ensure value-added, customer-centric leadership and talent experiences.

Effectively manage in a matrixed environment with a combination of solid- and dotted-line reporting relationships across the health system.

Direct reports to this role will evolve over time as the HR structure is being consolidated to shape a progressive human resource practice aligned with the strategic direction of the organization.

• Ensure policies, processes, and practices appropriately embed diversity, equity, inclusion, and belonging (DEI&B) initiatives to foster a diverse and inclusive environment that enables all team members to thrive, feel valued and be heard.
• Possess a strong understanding of performance management, change management, and organizational development.
• Prepare business cases, operating plans, and presentation materials for senior leadership, including DUHS Board of Directors.
• Apply strong analytical and problem-solving skills with the ability to communicate complex data and strategies into simple, actionable recommendations.
• Utilize a data-driven mindset to help lead efforts in workforce planning, ensuring the right talent is in place to meet current and future organizational needs.

Partner with senior leadership to create workforce models that support future healthcare trends, including telemedicine, digital health, and evolving patient care models.

Build the capabilities of and mentor direct and indirect reports to effectively align talent skills and competencies with organizational needs.

Key leadership attributes and Qualifications

Minimum of 12 years of relevant business and progressive human resources experience with at least 8 years of experience leading teams at various levels within HR.

HR professional certification preferred (PHR, SPHR, SHRM, etc.)

• Bachelor's degree in related area and / or equivalent experience, Master's in human resources management, business administration, or another related field preferred
• Expert and broad knowledge of end-to-end talent operations and management
• Knowledge of labor laws and healthcare regulations relevant to acute care hospital environments.
• Expert communication skills with a diversity of communication styles; savvy communicator both orally and in writing
• Excellent leadership, critical thinking and coaching skills that foster collaboration and development across and within teams
• Highly developed project management skills
• Experience with M&A and integration planning / implementation, a plus
• Must be a highly motivated, innovative, change oriented strategic thinker with a high EQ and outstanding executive presence
• Must be able to connect with and demonstrate empathy for teammates at all levels along with significant influence and negotiation skills
• Must have keen analytical abilities as well as a command of technical skills, including Excel, PowerPoint and other Microsoft and technical applications

Summary of Key Competencies

• Strategic Thinking & Vision
• Emotional Intelligence
• Leadership & Change Management
• Operational Excellence & Efficiency
• Customer-Centric Mindset
• Strong Communication & Collaboration
• Innovative & Future-Oriented Approach
• Analytical, Data Driven and Keen Business Acumen
2 days ago