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Application Support Engineer
VirtualVocationsElgin, Illinois, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for an Application Support Engineer - L2.
Key Responsibilities
Own escalated incidents from L1 and lead resolution efforts
Perform deep-dive troubleshooting and root cause analysis (RCA) on recurring or complex issues
Collaborate with DevOps / SRE to improve monitoring dashboards and proactively detect problems
Required Qualifications
3-5 years of experience in application support, production support, or IT operations
Bachelor's degree in computer science, Information Technology, or related field OR equivalent professional experience
Proficiency in enterprise ticketing systems (Helix preferred)
Expertise with monitoring tools (AlertBot, Dynatrace, Splunk, Zabbix)
Knowledge of ITIL processes (Incident, Problem, Change Management)
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