Service Provider Helpdesk Coordinator

A company is looking for a Coordinator, Service Provider Helpdesk.

Key Responsibilities

Handle service provider calls, tickets, and emails professionally and efficiently

Communicate challenges to stakeholders to increase service provider satisfaction and retention

Work collaboratively across the Service Provider Relations department to address concerns and needs

Required Qualifications, Training, and Education

1-2 years of client service or related experience in an office setting

High school diploma required; Associate's degree a plus

Ability to use NetSuite and coach others on system issues

Ability to multitask and work under pressure while maintaining professionalism

Commitment to company objectives and regular, reliable attendance