Student Services Supervisor (Admissions & Records)

Student Services Supervisor (Admissions & Records)

Job ID : 321851

Location : GateWay Community College

Full / Part Time : Full Time

Regular / Temporary : Regular

Hiring Salary Range

$64,346.00 - $83,649.50 / annually, DOE

Grade

117

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours : Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off : Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs :

Job Summary

GateWay Community College is now hiring a great new role! The Student Services Supervisor will work closely with the Director of Student Services to provide oversight of daily operations for the Admissions Records Office. This role will primarily support Clock programs at our Central City location (1245 East Buckeye Road Phoenix, AZ 85034). This exciting role plans, organizes, assigns, supervises, reviews and evaluates the work of staff. In this role, the individual hired will monitor operational compliance with policies and regulations. This individual will work with college and project teams in a lead role and will be responsible for the following : meeting outcomes and timelines through planning, communication and collaboration with teams and stakeholders, problem resolution, attendance, front counter and welcome desk services and back office support.

Essential Functions

40% - Work collaboratively with the Director of Student Services to provide leadership and direction for the Admissions and Records office at the Central City campus. Provide training and support when needed at the Washington Campus. Manage all third-party enrollment processes and communicate with our thirty-party partners. Oversee the attendance verification process for all clock students. Add program stacks and prepare audit for the FTSE Reporting. assisting credit, clock, non-credit, and new and continuing students in person, over the phone, and via email in all enrollment services functions and processes, including but not limited to admissions, registration, program information, community education, and financial aid; review and determine residency; process lawful presence and ID authentication documentation, U18 and Special Admissions applications; and provide support to the call center and front counter / welcome desk functions. Identifies program needs and issues; directs and oversees the resolution of escalated issues and customer concerns. Reviews program requirements criteria to evaluate and determine enrollment, attendance, and graduation eligibility; and / or evaluates policies and procedures to determine and ensure program compliance with college, district, federal, and state laws; run and review various exception reports in SIS (PeopleSoft), SSRS, or other databases on a daily, weekly, and monthly basis until resolved; monitor students enrollment and attendance daily; implement quality assurance to include regular review (e.g., spot-checks) to ensure accuracy and integrity of completed transactions and records maintenance.

30% - Work collaboratively with the Director of Student Services to plans, organizes, assigns, supervises, reviews, and evaluates the work of staff; address concerns, resolves problems; composes, edits, and prepares correspondence and reports; conducts performance appraisals and implements developmental plans for staff; prepares and conducts staff training. Develop and implement comprehensive records management procedures. Collaborate with program directors in the clock area to determine A & R support processes.

20% - Develop and maintain relationships and coordination with GWCC academic departments, program managers, instructors, Student Affairs departments, and other internal and external

partners to develop a thorough understanding of the programs, services, and business processes. Attends departmental meetings, training sessions and professional development opportunities; performs other duties as assigned at various GWCC locations.

10% - Monitor reports related to enrollment in order to comply with district and government requirements, including the preparation of reports and resolving reporting discrepancies. Other

duties as assigned.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or directly related field and four (4) years of student services or related experience.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Masters Degree

B. Experience working in a One-Stop Enrollment Services and / or Admissions & Records Office.

C. Experience working with Peoplesoft, Student Information System, Dynamic Forms, Google forms / Google Suite, phone systems, etc.

D. Experience working in a fast-paced, high volume, multi-tasking and team-oriented environment

E. Experience providing customer service including in person, over the phone, text and via email

F. Experience working with state or federal regulations as it relates to student services in a higher education setting

G. Experience working with students from diverse backgrounds and cultures

Special Working Conditions

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

Posting Close Date

Open until filled. First Review on September 29, 2025.

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321851&PostingSeq=1

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