Accounts Receivable Specialist, Real Estate

Accounts Receivable Specialist, Real Estate

New York, New York, United States

Accounting Transactional Accounting / Full Time / Hybrid

Empire State Realty Trust, Inc. (NYSE : ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT's flagship Empire State Building, the "World's Most Famous Building," features its iconic Observatory. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30, 2025, ESRT's portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified as a Great Place to Work by the global authority, Great Place to Work, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

Responsibilities

• Bill monthly rent charges to tenants
• Bill electric usage and other utility charges
• Process HVAC calculations received by Property Management
• Process profit sharing and settlement adjustments
• Process other billings such as late fees and holdover rent, as applicable
• Upload escalations billings provided by Property Accountants
• Create debit / credit memos to enter batch uploads in Yardi
• Prepare monthly rent variances for recurring charges
• Generate monthly electric variances and identify 15% differences for operations
• Review electric surveys to adjust tenant charges in accordance with each tenant's lease
• Process works order uploads, validate the workorder charge code, GL and tax amounts
• Perform account reconciliations upon tenant move-out (or any related changes to tenant occupancy)
• Provide uploads to support TXT files for electric charges and rent statements distributed by our billing support group
• Distribute letters reflecting changes to additional rent escalations, including operating expenses, cost of living adjustments and real estate tax adjustments for all applicable tenants as prepared by Property Accountants
• Review lockbox receipts and save pdf images on shared drive
• Apply receipts to tenant ledgers in Yardi Voyager
• Scan checks received in office via Chase scanner
• Contact tenants regarding open balance
• Respond to tenant inquiries regarding their rent bills and ledgers
• Research applicable portion of tenant leases to answer routine tenant inquiries
• Work with the leasing agents, property accountants, and lease administrators as necessary
• Create and maintain "ticklers" (utilizing Microsoft Outlook) to track items for inter-departmental follow-up
• Reconcile tenant ledgers as needed, to ensure accurate handling of tenants accounts and accurate reporting of their account status
• Process security deposits in tenant ledger, miscellaneous charges, and income
• Application of zero dollar receipts as needed
• Send the accounts receivable aging report to leasing, broadcast director, upper management, and building attorneys every Monday morning
• Prepare monthly close reconciliation
• Understand and participate in the department's internal controls
• Assist with internal and external audits
• Collaborate with the operations department to ensure the accuracy of invoices for reimbursable tenant improvements / alterations

What Success Looks Like

Required Skills / Abilities

Education & Experience

Physical Requirements

What You Can Expect

Benefits

Well-Being

$70,000 - $75,000 a year

Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and / or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.

ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion,