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Desktop Specialist
Sharp BrainsCoal Valley, IL, USjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProven experience in Tier 2 desktop or end-user support roles. Strong knowledge of Windows 10 / 11, MS Office 365, and standard IT tools. Familiarity with ITSM platforms like ServiceNow or similar. Good understanding of networking basics (TCP / IP, DNS, DHCP). Excellent communication and customer service skills. Ability to work independently and manage multiple support requests.
Job Description
NOTE
THIS IS SHORT TERM 3 MONTHS FTE SUPPORT 3 DAYS A WEEK
AFTER ON DEMAND BACKFILL|| FREELANCE SUPPORT
Key Responsibilities :
- Respond to and resolve Tier 2 support requests escalated from Tier 1.
- Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.
- Troubleshoot OS, application, and network-related issues (Windows / Mac environments).
- Install, configure, and update software and hardware as required.
- Support Microsoft 365 applications, Active Directory, and other enterprise tools.
- Handle user account setups, password resets, and permission / access issues.
- Collaborate with other IT teams or vendors to resolve complex incidents.
- Document all support activities in the ticketing system and follow escalation procedures.
Requirements :
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Desktop Specialist • Coal Valley, IL, US
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