Customer Support Representative

A company is looking for a Customer Support Representative to provide first-line support for Outfitters and Members in a hybrid work environment.

Key Responsibilities

Serve as the first point of contact for Outfitters, ensuring timely responses to inquiries and providing training on various tools and processes

Deliver premium support to members by resolving issues and facilitating reservations while maintaining accurate data

Assist internal teams with data entry and other projects, providing Tier 1 support through a case platform

Required Qualifications

Bachelor's degree in business or a related field preferred

Availability to work nights and weekends as scheduled

Proven track record of excellent customer service

Ability to understand and follow process flows while seeking improvements

Strong interpersonal skills for building relationships and resolving conflicts