Job Description :
- Install, upgrade, support and troubleshoot Windows 10, Windows 11, and any other authorized desktop application (including Office 2016, and 2013).
- Support of O365 applications including Outlook, Teams,
- Install, upgrade, support and troubleshoot printers, computer hardware, and any other authorized peripheral equipment including company owned mobile devices.
- Support installed Audio Visual equipment in office locations.
- Perform remedial repairs on computers, printers, mobile devices, and any other authorized peripheral equipment.
- Responsible for monitoring, operating, managing, troubleshooting, and restoring service to workstations that have authorized access to the network.
- Familiarize end users on basic software, hardware, and peripheral device operation.
- Work with vendor support contacts on mobility and audio visual issues
- Escalate issues and involve experts whenever required in order to resolve issues as quickly as possible following established procedures.
- Operates within ITIL framework established for incident, problem, change, and request management.
Qualifications :
- Demonstrates collaboration across interfacing teams and functions
- Able to effectively manage simultaneous security initiatives
- Strong verbal and non-verbal communication skills
- Technical security certifications or academic background preferred
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