Student Services Coordinator

Position Focus :

The Student Services Coordinator (SSC) will provide high-level financial and administrative support with excellent customer service to numerous and diverse customers in a fast-paced environment.

This role will support students as a frontline touchpoint when they come to the Yale Law School’s Office of Student Affairs suite seeking information and resources.

Additionally, the position will triage and troubleshoot issues as they arise, and they will keep OSA staff informed of questions and necessary follow-up to best support the community.

The SSC will oversee student-facing financial tasks including PCard purchases and clearing, invoice payments, coffee cards, etc.

This role is responsible for office supply ordering and supports operations systems for an organized and cohesive space.

Internally, the SSC will participate fully in and contribute to office projects and departmental meetings, as well as collaborate with the YLS OSA team and support with events, as needed.

The position may perform other duties as assigned and will report to the Director of Student Affairs.

Essential Duties

1. Provides advice and information to students on short and long-term educational and career goals and on available University resources such as financial aid, fellowships, career services and educational programs.

2. Coordinates and oversees a range of processes and programs in such areas as admissions, financial aid, registration, placement, and career services.

3. Adapts and implements new policies and processes regarding specific areas of specialty; develops, recommends and implements solutions and corrections to policies and processes.

4. Assists in designing, recommending and implementing computer programs and systems for admissions, registration, career services, and financial aid.

5. Processes financial and other transactions, track data, generate and analyze reports. 6. Assists in the design and development of student publications, communications and program web sites.

7. Ensures all student services and student support functions conform to University policies and guidelines. 8. Monitors, maintains, and ensures accuracy of student records;

monitor and track status of students. 9. May perform other duties as assigned.

Required Education and Experience

Six years of related work experience, four of them in the same job family at the next lower level, and high school level education;

or four years of related work experience and an Associate's degree, or an equivalent combination of education and related experience.

Required Skill / Ability 1 :

Excellent interpersonal, organizational and communication skills with strong attention to detail.

Required Skill / Ability 2 :

Flexible and positive team player that prioritizes departmental collaboration.

Required Skill / Ability 3 :

Ability to independently manage time and meet deadlines effectively.

Required Skill / Ability 4 :

Hands-on experience with expense reports and financial processing.

Required Skill / Ability 5 :

Skilled in active listening, complex problem solving, and strong judgement.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Drug Screen

Health Screening

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements.

All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here :

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position.

Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement :

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans.

Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.