Operations Center Specialist - Incident Response

Now Hiring Operations Center Specialist to join our clients Incident Response team.

Location : Remote (Central or Pacific Time Zone)

Overview

As a Operations Center Specialist, you'll be the key point of contact for monitoring and managing situations that could impact our employees, assets, and drivers.

We're looking for a confident, detail-oriented individual who is passionate about technology and current events, and can handle multiple tasks simultaneously.

Responsibilities

• Respond to Threat Calls : Answer calls about credible threats from field employees, assess situations, and involve necessary parties.
• Monitor Events : Use social media listening tools and other resources to track and analyze events that may affect the company or its employees (, violence, natural disasters).
• Communicate Incidents : Clearly inform impacted teams about market incidents and advise on necessary actions.
• Travel Monitoring : Keep an eye on incidents affecting employees traveling for work and communicate broadly when needed.
• Evaluate Proximity Incidents : Use social listening tools to assess incidents near field locations and notify relevant teams.
• Document Alerts : Accurately document incident alerts in real-time.
• Professional Response : Respond quickly and professionally to internal feedback and inquiries.
• Privacy Awareness : Maintain confidentiality when handling sensitive information.
• Timeliness : Arrive on time to ensure no incidents are missed.
• On-Call Availability : Be prepared to handle situations outside standard hours and provide assistance as needed.

Requirements

• Experience : At least year as a business data specialist or in a similar role.
• Safety Skills : Experience in safety or de-escalation is a plus.
• Sensitive Information : Comfortable working with sensitive data.
• Decision-Making : Ability to make independent decisions within a procedural framework.
• Multi-Tasking : Capable of juggling multiple tasks and meeting tight deadlines.
• Team Player : Ability to thrive in a collaborative environment while also working independently.
• Organizational Skills : Strong organizational skills with attention to detail.
• Motivation to Learn : Self-sufficient and eager to learn new technologies.
• Communication Skills : Strong verbal and written communication skills in English.
• Tech Savvy : Familiarity with technology solutions (hardware and software) and excellent internet research skills.
• Current Events Knowledge : Interest in monitoring ongoing current events.

Operations : Experience supporting operations that run around the clock.

Bonus Points

• Previous experience in emergency / incident management or business continuity.
• Experience in ride-sharing or startup environments.

If you’re excited about technology and want to make an impact, apply today!

Benefits

PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.

PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and K plan.

Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)

PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer.

PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law.

All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Candidate Privacy

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