Senior Manager Customer Success: Average Salary in Cambridge, MA in 2024

You will report to a Manager of Customer Success - Commercial Accounts and may work remotely. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from Smartsheet. You have a track rec...

We are seeking a seasoned Senior Product Manager to join our dynamic team to lead and shape key initiatives that will drive the future direction and success of our customer engagement strategy, a critical imperative for Citizens Bank. The ideal candidate will have a proven track record of driving pr...

As a Manager of Customer Success - Commercial, you will manage a team of Customer Success Managers and partner with the Director of Customer Success and internal teams to execute on the overall company vision. Manage, develop, coach and mentor a team of Customer Success Managers focused on meeting a...

As a Customer Success Manager, your mission is to provide excellent project management and product expertise to help our customers excel in use of the Ketryx Platform. Ketryx is excited to add to our rapidly growing Client Operations team to champion customer success. A strong understanding of softw...

Joining as a Customer Success Manager at Mimecast means leading the charge in ensuring customer success and spearheading targeted initiatives to elevate our shared victories. Customer Success Managers will assist directly with Mimecast product adoption and optimization, contributing to increased cus...

Customer Success Operations, you will report to the Director of Revenue Operations and work closely with Customer Success leadership and various operational teams. Partner with business stakeholders to develop and maintain the Customer Success strategy roadmap, emphasizing optimized processes that l...

The Senior Manager is a leader that will be instrumental in maintaining and enhancing current customer service levels with one of our top partnerships. This position reports directly to the DVP of Customer Development / National Accounts and will help manage an existing customer base as well as assi...

Reporting to the Manager of Customer Success, a Customer Success Engineer will engage with our largest customers every day, solving their problems and ensuring that they are able to grow on top of DigitalOcean. Prior experience in similar environments in Customer Success and solutions Architecture t...

Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles. As an Account Manager on our Inside Sales team, you will own the relationship with our small to medium-business customers, and work with them to make sure they are getting the mo...

As a member of Forrester’s customer success organization, the Customer Success Manager delivers engagement value to Forrester’s clients by orchestrating the customer journey through proactive engagement strategies and guiding said clients to their desired outcomes while driving great value in their ...

A growing medical supply company is looking for a Customer Success Manager to join their team! In this role, the Customer Success Manager is responsible for overseeing a team of CSRs, managing escalations, processes, and workflow. Customer Success Manager to $80K - Hybrid work model offered!. Duties...

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. Customer Success Managers follow a well-defined methodology that helps them identify the customer's...

The Manager of Customer Success is a key competitive differentiator for IDC’s solutions and requires a dynamic, self-starter who is highly customer centric. In this position, you will be a player coach supporting a customer base of mid-market vendors, along with managing a team of Customer Success M...

We are looking for a Customer Success Manager (Enterprise) to join the Tessian team following the Proofpoint acquisition. As well as being responsible for renewals and advocacy in our NAMER customer base, you'll be a bridge between Product and our customers - communicating our technology, understand...

Simply Business is seeking a strategic and results-oriented Senior Manager, Customer Lifecycle Management to optimize the customer experience and improve customer LTV. Reporting to the VP, Customer, you will be responsible for developing and executing a comprehensive strategy for customer retention,...

Snyk is looking for a Senior Technical Success Manager (TSM) to help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. We’re looking for an empathetic, curious and experienced professional to join ou...

Maintain strong relationships with sales, professional services, and customer success teams to keep pulse on potential customer advocates. In addition, the Sr Manager will be responsible for building a community of vocal customer advocates to help AMCS grow its competitive edge in the market. To sup...

As the Senior Manager, Customer Lifecycle Marketing, you will lead a team of two in creating strategies to increase customer engagement, onboarding, and adoption. Work with Customer Success to map Snyk’s customer lifecycle stages and design and implement strategic initiatives for each stage of the c...

The CSM will serve as a trusted advisor, assisting our customers in comprehending their digital footprint compared to their competitors, while also uncovering opportunities and being our customer Digital Intelligence expert. Similarweb is the leading digital intelligence platform used by over 3,500 ...

The mission for AWS Field Experiences (AFX) in AWS Sales, Marketing and Global Services (SMGS) is to maximize AWS’s success by delivering industry leading go-to-market tooling that enables AWS Field teams (our customer) to exceed business outcomes and accelerate AWS cloud adoption. Experience owning...

Successful Customer Success Managers are laser-focused on achieving outcomes and are passionate about helping clients define and achieve their own success. As a Customer Success Manager, you will be at the forefront of driving the ongoing success of our valued clients. You will quarterback the strat...

Partner with key stakeholders across Customer Success to identify opportunities to drive process efficiency, better customer experience and increased customer retention and growth leveraging people, process and technology. Customer Success Operations Manager. TechTarget is seeking a Customer Success...

As a university graduate with a focus on commercial, digital, or engineering fields, you bring a solid educational foundation and a minimum of 5 years of hands-on experience in roles such as Customer Success, Engagement Consultant, Change Management Consultant, or Account Manager. Conduct "Customer ...

Customer Success & Account Manager – US Clients. As a university graduate with a focus on commercial, digital, or engineering fields, you bring a solid educational foundation and a minimum of 5 years of hands-on experience in roles such as Customer Success, Engagement Consultant, Change Manageme...

Our team is looking for a Customer Success Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience (empathy, patience, friendliness, positive attitude, pro-activity, upbeat positive energy and outlook). ...