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Technical User Support Analyst
Technical User Support AnalystHorizontal Talent • Memphis, TN, US
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Technical User Support Analyst

Technical User Support Analyst

Horizontal Talent • Memphis, TN, US
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Overview

We are seeking a dedicated Technical User Support Analyst to join our team. This role offers an exciting opportunity to resolve technical issues while providing exceptional customer service in a dynamic environment.

Responsibilities

  • Resolve technical problems through phone support in a call center or help desk setting.
  • Utilize customer service expertise and technical knowledge to address software and hardware issues.
  • Collaborate with technical and customer service teams to identify and rectify recurring problems.
  • Maintain a troubleshooting log to ensure timely resolution of user issues.
  • Provide technical support for PC, server, or mainframe applications and hardware.
  • Assist users with system procedures, online transactions, and system status inquiries.
  • Recommend system modifications to enhance user experience and reduce issues.

Skills

  • Strong customer service skills with a focus on professionalism.
  • Technical proficiency in IT support and troubleshooting.
  • Ability to work collaboratively within a team environment.
  • Excellent communication skills, both verbal and written.
  • Experience with IT Service Management tools, such as ServiceNow.

    • Preferred Skills

  • Familiarity with communication and collaboration tools like Microsoft Teams and Zoom.
  • Understanding of end-user experiences and challenges with technology.
  • Background in training or supporting users on software and hardware products.

    • Employment details

  • Seniority level : Entry level
  • Employment type : Contract
  • Job function : Information Technology
  • Industries : Staffing and Recruiting

    • We believe in fostering a diverse and inclusive workplace that values different perspectives and experiences. We encourage individuals from all backgrounds to apply and contribute to our vibrant team culture.

    Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

    Referrals increase your chances of interviewing at Horizontal Talent by 2x

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