Commercial Account Manager

Commercial Account Manager

Join us on our mission to make a better world of work.

Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.

About the Role :

As an Account Manager in our Commercial segment, you will play a vital role in cultivating and enhancing our customers relationships with the HR and executive teams of our customers. Your expertise in SaaS solutions will help you identify growth opportunities and ensure our customers maximize the value of our product offerings while achieving their strategic goals. You will also focus on driving efficiency and managing account volume effectively.

Key Responsibilities :

• Understand and Adapt : Develop a comprehensive understanding of your customers unique business needs, industry trends, and communication styles to craft tailored solutions that resonate.
• Discover Growth Opportunities : Leverage prospecting tools and customer data to build lists and impactful outreach messages to drive interest and engagement from your existing customers.
• Leverage Relationships : Deepen connections across various levels within customers organizations, including HR teams, leadership, and key stakeholders.
• Research and Prepare : Conduct in-depth research on customers' businesses to bring valuable insights and targeted questions to meetings, ensuring efficient use of time and resources.
• Engage Thoughtfully : Use layered, open-ended questions to uncover customers objectives, challenges, and aspirations, moving beyond surface-level discussions to drive impactful solutions.
• Strategic Account Planning : Employ a customer-centric approach to develop strategic account plans that emphasize efficiency and volume, mapping key stakeholders and fostering strong relationships while maintaining organized territory management and forecasting.
• CRM Best Practices : Effectively utilize CRM and sales tools to manage account activity, track progress, and ensure best practices are consistently applied to enhance workflow efficiency.
• Collaborative Accountability : Work closely with cross-functional teams to streamline processes and ensure a seamless and exceptional customer experience throughout the customers lifecycle.
• Optimize Workflows : Identify and implement strategies to improve account management processes, ensuring efficient handling of a high volume of accounts while maintaining quality engagement.
• Monitor and Report : Regularly track account metrics and performance indicators to assess efficiency, volume growth, and overall customers satisfaction, making data-driven adjustments as needed.

Qualifications :

Key Skills :

For this role, the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits. The actual salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process.

We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.

OTE Salary (US) : $108,000 - $130,000 USD

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are :

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you're interested : we'd love to know how you can amplify our team with your unique experience!

If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring processand help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions.

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.