Casino Host

Overview

Interact with and provide exceptional service to established guests to enhance the guest's experience. Actively recruit new players through verbal communication on the gaming floor. Build and enhance existing customer relationships via telephone and written correspondence. Assist in promotional events, issue comps based on established guidelines.

Responsibilities

• Develop and maintain rapport with guests, coworkers, and other departments.
• Respond to customer questions, inquiries, complaints, requests, and needs.
• Interact with customers to promote increased play and repeat business.
• Provide information to guests regarding credit policies, Player's Club details, promotions, special events, room types, and availability.
• Maintain and build ongoing relationships with rated players via telephone and direct mail.
• Communicate consistently with table games management to ensure accurate player evaluation and status.

Qualifications

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federal, state, or local protected class.

Seniority level : Entry level

Employment type : Full-time

Job function : General Business

Industries : Gambling Facilities and Casinos

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