Sr. CRM, Manager

Sr. CRM, Manager

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Job Description

The Sr. CRM, Manager is responsible for the strategic leadership, execution, and optimization of CRM marketing initiatives to drive customer engagement, retention, and lifetime value across Public Storage's digital and offline channels. This individual will lead a team to design omni-channel CRM strategies, own the technology roadmap, partner closely with data, digital marketing and product teams, and be accountable for results-driven campaign management at scale.

Key Responsibilities

• Strategy & Leadership :

Own and evolve our comprehensive CRM lifecycle strategy, ensuring alignment with business objectives and customer needs.

Oversee execution of multi-channel campaigns (email, SMS, push, direct mail, call center, etc.) with A / B testing and analytics to drive continual improvement.

Manage CRM platform(s), integrations, and data infrastructure in collaboration with IT and external vendors.

Partner with Product, Digital Marketing, Operations, Customer Care and Analytics teams to align CRM with broader customer experience and business initiatives.

Qualifications

Preferred Qualifications

What We Offer

Additional Information

Workplace

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

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