Strategic Customer Success Manager

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

Drive business impact by managing accounts and contributing to revenue growth and customer retention

Develop and maintain long-term relationships with key enterprise customers, acting as their primary point of contact

Proactively engage with customers to understand their objectives and ensure they achieve desired outcomes

Required Qualifications

7+ years of experience in Customer Success or Account Management within a B2B SaaS environment

Proven track record of building and maintaining strong customer relationships

Experience navigating large organizations and identifying growth opportunities

Deep understanding of the customer lifecycle and customer success best practices

Experience with CRM software and Customer Success platforms