Client Services Representative
WolfCreek ConsultingFort Lauderdale, FL, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBasic knowledge of pool systems and equipment preferred (training available). Strong phone etiquette and customer service skills. Excellent organizational and multitasking abilities. Ability to communicate clearly, both verbally and in writing. Some operations or office coordination experience a plus. Proficient in scheduling tools and basic computer applications. Must have a clean driving record. Articulate, professional, and high-energy personality. Competitive pay (based on experience). Opportunity for growth within operations and service management. Supportive team environment. 401(k)
Position : Client Services Coordinator
Schedule : Full-Time, Monday – Friday, 9 : 00 AM – 5 : 00 PM
Location : Ft. Lauderdale— based out of our new showroom
About the Role
We are a swimming pool company seeking a motivated and energetic Client Services Coordinator to join our team. This role is the hub of communication between customers, field technicians, and management. Based out of our newly opened showroom, you will be the first point of contact for customers, helping to ensure their service experience is seamless and professional.
Key Responsibilities
- Assist customers in the showroom.
- Answer incoming phone calls and respond to customer inquiries promptly.
- Provide updates to customers on service status, bookings, and project confirmations.
- Schedule service appointments, repairs, and installations.
- Communicate daily with field technicians to relay schedules, updates, and instructions.
- Track and confirm completion of service visits.
- Assist with locating and ordering parts for technicians in the field.
- Support project timelines by coordinating resources effectively.
- Maintain accurate records of services, parts, and customer interactions.
Qualifications & Skills
Benefits & Compensation
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Client Service Representative • Fort Lauderdale, FL, US
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