Director of Sales & Service

Job Description

Job Description

Are you a knowledgeable leader looking to develop strong teams of financial professionals? Are you an expert in guiding multiple teams to exceed sales goals and member (customer) expectations?

As the Director of Sales & Service, you will serve as a positive, visionary leader, passionate about the member experience as well as organizational growth. You will develop and execute effective sales and service strategies, processes, and standards that enrich financial lives. You will be instrumental in driving accountability and creating a member-first culture.

Please note that this position requires frequent travel amongst all NuMark branches.

What You'll Do :

• Leads the consultative sales and service culture at NuMark Credit Union, driving growth, member satisfaction, and staff engagement.
• Develops and supports sales and service processes.
• Reinforces employee accountability and development through coaching, training, and ongoing assessments.
• Collaborates with the Leadership Team to update, validate, and manage employee incentives to align with credit union goals.
• Assists in setting organizational goals in deposit and consumer loan growth for the regular forecasting process and annual budgeting process.
• Assists with setting sales goals and incentives to ensure alignment with organizational goals and strategic objectives.
• Partners with our third-party vendors to manage the sales training, contests, and production of payment protection, collateral protection, and credit card sales.
• Leads the implementation of a CRM, garner support, and utilize the CRM as an effective tool for growing relationships and tracking leads, including onboarding, and identifying the next best opportunity.
• Conducts product knowledge training for all staff to ensure the team understands the features and benefits and can make informed recommendations.

Qualifications :

More about us :

NuMark's mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.

At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve. Take a look at our core values that dictate how we treat members and each other :

Passionate – We are dedicated to exceeding expectations and are passionate, open-minded, and committed to serving members and their families on their lifelong financial journeys.

Accountable – We take ownership of our responsibility to act in the best interests of our members and treat everyone with respect.

Collaborative – We work together to provide exceptional service to our members, communities, and each other. We believe in the power of teamwork to achieve a common goal.

Knowledgeable – We believe knowledge is power and that it should be freely shared with our members, communities, and employees.

Member Centric – NuMark members are the foundation of who we are. Our members and our team are made up of diverse backgrounds. This allows us to be an inclusive organization where we can proudly serve everyone.

Benefits :

We want to make sure you're taken care of, which is why we strive to offer competitive and cost-conscious benefits for you and your family. Full Time Employees can choose between several plans from Blue Cross Blue Shield (HMO, Options or PPO), Dental, Vision, 3 weeks of Paid Time Off, Paid Holidays Off, Company Lunches and Parties, Birthday Holidays, Life Insurance (Company Paid), Short and Long Term Disability (Company Reimbursed), 401(k) Savings Plan with Company Match & Profit Sharing, Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master's Degrees, Employee Assistance Program, Paid Community Volunteer Time, and Career Advancement Opportunities.

Equal Opportunity Employer :

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

The budgeted compensation range for this position is $110,000.00 - $125,000.00 annually (exempt). Individual rates vary based on skills and experience. This position is also eligible to earn quarterly operational performance bonuses.

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