Customer Service Payroll Specialist
Location : Charlotte, North Carolina
Duration : 3 months, contract with ongoing extensions
Pay : $20
JOB DESCRIPTION
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation.
Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture.
CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
RESPONSIBILITIES
- Create work orders, utilizing the most appropriate CTI while accurately and thoroughly capturing structured data for each issue in order to provide audit trials and statistical analysis.
- Ability to identify inefficiencies to the existing processes within Operations and document current processes.
- Ability to understand questions / issues presented by the field managers in order to take full ownership of the resolution.
- Provide support to answer incoming calls during high call volume times, according to established procedures and performance standards.
- Make recommendations of process changes; provide documentation and testing to implement process changes and provide training for the team.
- Provide knowledgeable support for all payroll applications (including SAP, MyCPM, MySTAFF, MyRequests and other applications) and based on interactions within those applications, make recommendations for future improvements / enhancements.
- Process and respond to emails according to standard procedures.
- Process off-cycle checks according to standard procedures.
- Complete necessary corrections listed on internal data audits.
- Provide customer service leadership on projects involving multiple teams within the department.
- Recognize issues or trending work orders; raise questions about the impact to others and or other applications while providing some troubleshooting and resolutions suggestions.
- Perform other team-specific tasks as assigned.
QUALIFICATIONS
- Bachelor’s degree preferred.
- Payroll Ops Customer Service Payroll Specialist II or 2 years previous customer service call center experience
- Previous experience working with clients in a fast paced, complex, deadline-oriented service environment.
- Effective oral and written communication skills
- Ability to understand and suggest resolution to issues.
- Payroll processing knowledge preferred.
- SAP experience preferred.
Category Code : JN005
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