Customer Solutions Engineer (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Solutions Engineer in United States .

In this role, you will serve as a versatile technical resource embedded within the Customer Success team, helping customers quickly realize value from the platform. You will guide clients through onboarding, CRM integrations, and specialized workflows while troubleshooting technical issues in real time. The position combines direct customer interaction with internal enablement, ensuring best practices and product feedback flow seamlessly across teams. You will collaborate closely with Success, Product, and Engineering, helping shape solutions that meet customer needs while gaining exposure to complex SaaS systems. This role is ideal for a proactive, technically skilled problem solver who thrives in a fast-paced, collaborative environment and enjoys making an immediate impact.

Accountabilities

As a Customer Solutions Engineer, your responsibilities will include :

• Participate in live customer calls to support onboarding, technical setup, and edge-case configurations.
• Guide customers through CRM integrations, field mapping, enrichment workflows, and lead routing logic.
• Run ad hoc onboarding sessions or “office hours” to unblock customers in real time.
• Assist Customer Success Managers with technical aspects of implementation to streamline setup processes.
• Translate customer requirements into actionable recommendations and specialized workflow configurations.
• Partner with the Integrations Program Manager to surface customer feedback and identify recurring technical patterns.
• Act as an internal resource to colleagues on technical topics, configurations, and best practices.
• Participate in cross-functional enablement sessions to increase technical fluency across the organization.

Requirements

The ideal candidate will have :

Benefits

This role offers a competitive compensation and benefits package, including :

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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