Customer Success Executive

Job Description

Job Description

Description :

Humankind is on a mission.

We are transforming healthcare.

We are empowering individuals to put emotional health first.

Who we are.

We are on a mission to transform mental and emotional healthcare. Using data and “machine smarts” we find the people who need help before they crash into the system. We don’t wait for things to get worse. Our unique approach combines both the heart of clinical care management and the science of machine learning to transform the health and wellbeing of large populations. From workplace pressures to financial challenges, marital struggles, and behavioral health issues, our teams deliver the kind of support that makes a measurable difference in the lives of the individuals and families we serve.

Why we need you.

We’re growing and building a hand-picked team of positive, optimistic, empathetic rockstars. We are looking for passionate humans to join our multi-disciplinary team of professionals and inspire hope for “the other eleven” to live their best life. Let’s do this.

Who you are.

You are passionate, open minded, and you make a daily difference in the lives of those around you. You are the person people ask for help, guidance, and direction. You are an optimist. You remove obstacles. And just like us, you wear your H.E.A.R.T. on your sleeve with Hope, Empathy, a preference for Action, a willingness to Raise the bar, and a belief that Trust is at the core of every meaningful relationship.

What you’ll do (Essential Job Functions)

Managing Accounts

• Work closely with Customer Success and Marketing to ensure a smooth and effective lifecycle of customer experience from onboarding to day-to-day support.

Providing Customer Solutions

Building and Maintaining Client Relationships

Collaborating with Internal Teams

Managing Accounts

Collaborating with Internal Teams

Requirements : Education :

Experience :

Strongly Preferred :

This role is a great fit if you are…

Please Note : Remote employees must comply with our Remote Work and Private Workspace Policy. Specifically, the following key requirements :

Please Note : Humankind does not offer sponsorship of employment visas of any kind.

(EEO)

Humankind is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Humankind is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Humankind are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Humankind will not tolerate discrimination or harassment based on any of these characteristics.

(ADA)

All applicants are required to be able to perform the essential functions of the position, with or without reasonable accommodations.

(CA)

California residents have rights under the California Privacy Rights Act (CPRA). Click here to learn more about how your personal information may be collected, used or disclosed.