IT Field Support Technician I

Overview

Job Description

Are you ready to make an impact ? Join TechMD, an Integris company, where integrity meets innovation ! Be part of a team that's redefining IT services by leading with " People First

Integris is a leading IT solutions provider, offering high-touch services that clients love. Our team of highly experienced local professionals delivers best-in-class solutions, including dedicated vCIOs, specialized security and compliance advisory services, and a 24 / 7 help desk. As we rapidly expand across the country, both organically and through partnerships with like-minded managed IT service providers (MSPs), we remain committed to identifying the best talent available to play a crucial role in transforming IT services for our clients.

Responsibilities

• Works tickets in order of assignment and plan by the Dispatcher.
• Effectively preps all hardware according to the company\'s process & standards to ensure minimal downtime to customer.
• Uses time as effectively as possible to assess, plan and resolve Tier 1 issues on site.
• Communicates effectively with all necessary team members to resolve issues in a timely manner.
• Works closely with teammates and customers to relay critical information to and from technicians and customers.
• Follows all Standard Operating Procedures for position, function, and the company.
• Performs miscellaneous job-related duties as assigned by the Technical Team Lead.
• Follows development plan as outlined by leadership.
• Adeptly documents / updates all information for changes in an infrastructure as new changes are identified.
• Required to participate in on-call rotation per On Call Coverage Expectations for location(s) assigned.

Qualifications

Benefits

Join us in shaping the future of IT services while making a positive impact on our clients and communities.

Integris is an equal opportunity employer, committed to and . All qualified applicants will receive consideration for employment without regard to race, , , , , , , , , familial status, , genetic information, or any other protected class under applicable federal, state, and local laws.

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