The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT) Service Desk which receives and resolves incident and service request tickets through the ServiceNow service management software. Experience using Service Now service management sof...
Five) years progressive experience as an IT Service Desk Analyst in an IT service delivery operation chartered with, multi-faceted IT support. IT Service Desk Analyst in a federal government IT service delivery operation chartered with large scale, multi-faceted IT support. Evolver Federal is lookin...
Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers in Microsoft windows based desktop environment. Minimum Education: HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required. ...
Five) years progressive experience as an IT Service Desk Analyst in an IT service delivery operation chartered with multi-faceted IT support. IT Service Desk Analyst in a federal government IT service delivery operation chartered with large scale, multi-faceted IT support. Evolver Federal is looking...
Minimum/General Experience: Provides Service Desk or Network Operations level I support and advanced troubleshooting and systems ; Shall have experience providing level 1 phone support, customer service experience, problem solving experience, and advanced desktop support knowledge and ; Minimum five...
Prefer 1-3 years as a Customer Service Representative or Help Desk operator. Performs a variety of intermediate user-problem analyses for the help desk. Performs a variety of intermediate user-problem analyses for the help desk; assists with monitoring the network management systems and ensures a pr...
Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem solving support to resolve complex issues in Microsoft windows based desktop environment. Minimum Education: College degree and HDI Service...
Valiant is seeking a full-time Service Desk Analyst to join our Global Excellence Team. Maintain a professional attitude and appearance, while always providing excellent customer service, including maintaining a good work ethic and assisting other analysts when needed. Onsite client support is often...
Minimum/General Experience: Provides Service Desk or Network Operations level I ; Shall have experience providing level 1 phone support or customer service ; Minimum two years’ experience in the ; Functional Responsibilities: Works closely with service desk and Network Operations Center (NOC) staff....
We are seeking to hire a service desk analyst to play an instrumental role in support of our commercial, state and local, and federal clients. Interested in applying for the service desk analyst position? Click. Digicon is a leading and innovative IT service provider with more than 30 years of exper...
If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. Experience contributing to a service desk technical knowledge base. This position supports a 24/7/365 service center. May provide training and guidance to more junior help desk personnel....
Minimum/General Experience: Provides Service Desk or Network Operations level I ; Shall have experience providing level 1 phone support, customer service experience and desktop support knowledge and ; Minimum two years’ experience in the field. Functional Responsibilities: Works closely with service...
Service desk, Support, help desk, ticketing system, customer service, secret, DoD, Security +, Tier I, Tier II, team, problem solving,. Responsibilities for Secret Service Desk Analyst:. Qualifications for Secret Service Desk Analyst:. Compensation for Secret Service Desk Analyst:. ...
The Systems Administrator I - Desktop Support are the Tier 1/2 team members of an Information Technology (IT) Enterprise Desktop Support team responsible for the IT-related end client computing requests, patching, and deployment for the customer’s IT business and mission focus enterprise systems. De...
The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer’s IT business and mission-focus enterprise systems. The Service Desk Specialists...
Help Desk Analyst (Nights/Weekends). Answer Help Desk phones and provide Tier I-II support to users on a variety of issues. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, For...
Help Desk Analyst (11:45am-8:15pm shift). Answer Help Desk phones and provide Tier I-II support to users on a variety of issues. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning...
Computer Technologies Consultants (CTC) is seeking a ServiceNow Business Analyst to support the Department of State in Arlington, VA. Participate in the development of functional business requirements and helps stakeholders assess relative priorities for both business process and technology solution...
Assist government personnel by providing consistent, responsive, and high-quality technical support with detailed analyses and strategic recommendations of business/systems analysis. Analyze data collected from evaluations of business processes to support recommendations for areas for improvement an...
Help Desk Support Functions with a Combination of Phone and Desktop Support is required. As part of a multidisciplinary team, you will interact with our customers and work with technicians to diagnose, analyze, troubleshoot, and resolve desktop system related issues. Helping define and create system...
Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Senior) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS) | DOI National Park Service (NPS...
Integration Business Analyst . Responsibilities for the Integration Business Analyst:. Qualifications for the Integration Business Analyst:. Compensation for the Integration Business Analyst:. ...
Come join a company that strives for .Extraordinary People and Exceptional Performance.Chenega Enterprise Systems & Solutions, LLC,.Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) in the mission to defend against cyber threat actors that target the Unite...
Work with the business stakeholders or sponsors to translate business needs into business and functional requirements, fix the functional gaps and add all the minute details. Bring best practices and support to the other eCommerce teams as they relate to business knowledge and business processes. Ex...
As a Tier 2 Helpdesk Support team member, you'll play a pivotal role in providing advanced technical assistance and support to resolve complex issues related to computer systems, software, and networks within our organization. Strong analytical and problem-solving skills with the ability to prioriti...